As part of our commitment to customer service, we offer a full guarantee on our products. At Kiva Lighting we want to make sure that you are satisfied with your purchase. If for any reason the products do not meet your expectations, simply give us a call at (800) 275-5482 or contact us.
Return Guidelines are as follows:
- Returns must be made within 30 days of the date the products were received.
- Some customized products from our existing product line are eligible for return, and subject to a 25% restocking fee.
- Fully customized products are not eligible for returns.
- Customers must return merchandise in original condition and in original packaging.
- Customers are responsible for return shipping.
- We will issue a credit upon receiving and inspecting merchandise.
- We will not issue a credit for merchandise returned in damaged condition or without its original packaging.