Your order is in good condition but you want to return it? Refunds are subject to a 30% restocking fee, each customer is responsible for shipping the item back to Kiva Lighting in perfect condition, uninstalled with all additional components.
Only returning an item or two from a larger order? A 30% restocking fee will apply only to those items you are returning, each customer is responsible for the shipping costs to return the item(s).
Start a refund – After you make contact with Kiva Lighting’s Customer Service Team you will need to send the items back to our facility at 312 Industrial Ave NE, Albuquerque, NM 87017. Customers are responsible for shipping the item back unless otherwise decided by Kiva Lighting.
All items will need to be packed as received, with all parts and products in perfect condition.
Once received and inspected, and deemed in good condition, a refund will be given less the 30% restocking fee.
Should there be any issues with the products a customer service representative will contact you to discuss the specific situation.
Refunds are thus granted on a case by case basis.
Should you care to exchange your item for another, you will be held to the 30% restocking fee and the same policy as a refund as well as any difference in price.
DAMAGED ITEMS IN SHIPPING
If your item arrives damaged from shipping we will need to see images of the box and items damaged. See the 10day Claim Limit sheet in your box and located below.
Next steps will be handled case by case by the Customer Service Department.
Attention: 10 Day Claim Limit
Please Verify Your Shipment Immediately!
Kiva Lighting and Fabrication, LLC, has implemented significant quality control procedures to ensure your order is carefully packed and shipped complete. In the unlikely event that an item is damaged or missing parts (components), you MUST notify our Customer Service Department within 10 days or receiving your shipment.
Please call (505) 342-9044 or email firstname.lastname@example.org
Claims made AFTER the 10 days will be denied.
This policy has been put into place to ensure proper customer satisfaction.
We thank you for your business and cooperation.
1. NOTE DAMAGED OR MISSING ITEMS ON PACKING SLIP AT THE TIME OF DELIVERY
2. KEEP ALL PRODUCT AND PACKING IN TACT FOR INSPECTION UNTIL INSTRUCTED OTHERWISE
3. NOTE THE PACKAGE WEIGHT AND BOX DIMENSIONS LOCATED ON THE SHIPPING LABEL AND RELAY THIS TO CUSTOMER SERVICE
4.PLEASE TAKE AS MANY IMAGES OF THE BOX AND ANY DAMAGE TO IT AS WELL AS THE ITEMS IN QUESTION SO AS TO HELP WITH RESOLVING THIS MATTER AS QUICKLY AS POSSIBLE
5. CONTACT CUSTOMER SERVICE BY PHONE 505.342.9044 OR EMAIL SUPPORT@KIVALIGHTING.COM