Shipping Details

Due to COVID-19 and unpredictable circumstances our production times have increased. We ask for your patience, our team is working extremely hard to provide the quality workmanship that we are well known for.

Our goal remains to continue to deliver our award-winning service to our customers who may be in the middle of renovation projects or who may be looking to enhance their environments as they spend more time at home. Please contact us if you have any questions (800) 275-5482 or by email support@kivalighting.com.

CONTINENTAL U.S. SHIPPING
 
Free Shipping is offered on select items.
 
Shipping charges are based on your order total before discounts. Stock items ship from our facility within 3 to 5 business days.  Because most of our items are made to order and customized just for you; most orders ship from our facility 6 to 12 weeks after your order is placed and will be delivered via UPS Ground, UPS Freight or USPS. Depending on your location, most orders will arrive within 4 – 7 business days after departing our facility. For expedited shipping, please contact our Customer Care team.
 
Certain larger items may be shipped via Freight Carrier (truck delivery) and are delivered curbside. Please inspect all Freight shipments for damage before signing for the delivery. These shipments may take up to 7 – 10 business days for delivery.  
 
Certain items may require Additional Shipping charges based on size or weight. These items are indicated by an “Additional Shipping” message on the product page and the specific charges can be seen once the item has been added to your cart.

 

 

OUTSIDE CONTINENTAL U.S.

For orders shipping to Alaska, Hawaii or U.S. territories, please contact our Customer Care team for a quote.

INTERNATIONAL SHIPPING

For orders shipping to CANADA, please contact our Customer Care team for a quote. At this time, Kiva Lighting is only making limited international deliveries, however, please contact Customer Care for delivery locations.

ADDITIONAL INFORMATION

• If after your order is placed, an item on your order is determined to be on back-order we will notify you by email with an expected shipping date
• Items that ship directly from the manufacturer are charged to your credit card when the order is placed. In some instances, these items may take up to 6 to 12 weeks for delivery
• Some products are shipped in multiple containers
• Certain products may require assembly
• WE RECOMMEND THAT ALL HARDWIRED ELECTRICAL ITEMS BE INSTALLED BY A QUALIFIED LICENSED ELECTRICIAN